You may return most new items if:
1. You received a defective product or physically damaged product.
2. The product is different from the description.
Items that can’t be return:
1. Items that have been worn / used or washed by you.
2. Some items that are made from vintage fabric and send in assortment of colors/prints, for these items its clearly given in description that “these items comes in assorted colors/prints”. You can’t return these items if you don’t like assortment of colors/prints.
Note. Color of hand dye products may be little light or dark than picture as these products are individually dyed. So you should expect little color variation.
Product Refund / Replacement
1. Buyer can ask for Replacement or Refund within 15 days of getting the item.
2. Buyer need to pay return shipping, we will refund full original amount buyer paid including original shipping charges (if any).
3. Full refund will be given or new item will be shipped to buyer if shipping company failed to deliver item at Customer’s address.
4. Custom charges (duty) are legal liability of Importer and it is completely bear by Importer (Customer).
1. If you believe that you made an order accidentally or buy wrong product then you can ask us to cancel your order and we cancel your order and refund you without any hassle.
2. You must contact us to cancel your order within 8 hours. We strive to dispatch all orders within 24 hours so you need to ask us for cancellation before dispatching.
How do I cancel / return my order?
1. Contact us at info[at]stor999.com / rk[at]stor999.com and tell us about your problem / query. You can also contact us through Contact Us Page.
2. We will check every detail and find out exact problem and suggest you resolution.
3. You should expect one week to deliver new product to deliver to you in case of replacement.
4. In case of return Always update us return shipment tracking number so that we can track return packet.
5. Buyer need to pay return shipping, we will refund full original amount buyer paid including original shipping charges (if any).
5. We will refund you within 3 days of receiving our package.
You can always contact us regarding any query at info[at]stor999.com / rk[at]stor999.com before or after making any purchase.